Shipping Policy

Effective Date: October 27, 2024
Website: https://www.theolfcandles.in

This Shipping Policy sets forth the terms and conditions governing the shipping of orders placed on The Olf Candles website. It applies to all transactions and deliveries made within the scope of our services. By placing an order on our website, you agree to the terms outlined in this policy.

1. General

This Shipping Policy governs the shipping, delivery, and handling of all orders placed on https://www.theolfcandles.in. It includes details on shipping costs, methods, handling times, and restrictions, and is applicable to both customized and non-customized products. By using this website and placing an order, you acknowledge that you have read, understood, and agree to this Shipping Policy.

In the event that we are unable to ship to a provided address, the order will be cancelled, and a full refund will be issued as per our Refund and Returns Policy.

2. Definitions

  • “We,” “Us,” “Our” refers to The Olf Candles, the owner and operator of this website.
  • “You” or “Customer” refers to the person purchasing products from The Olf Candles.
  • “Product(s)” refers to the handcrafted soy wax candles and any other items sold on The Olf Candles website.
  • “Customized Product(s)” refers to any product where the label, fragrance, design, or other properties of the candle or its packaging have been modified according to the customer’s specifications. This does not include product bundles where customers mix and match items, unless additional customization has been applied.
  • “Non-Customized Product(s)” refers to standard products available for purchase on the website without any custom modifications.

3. Cost of Shipping

We offer different shipping options to ensure timely and efficient delivery of your orders.

3.1. Standard Shipping

All orders within India are eligible for free standard shipping. Standard shipping is available across most PIN codes in India and ensures delivery within the estimated timeframe as set forth in Section 6.

3.2. Expedited Shipping

For certain PIN codes, we may offer an expedited shipping option, which allows for faster delivery. Expedited shipping, if available, will be offered at the checkout page and will incur additional shipping fees, which are calculated based on the destination.

4. Shipping Methods

We use only renowned and reliable courier services to ensure the safe and timely delivery of your orders.

  • Standard Shipping: Free shipping is provided for all orders, and items are shipped using standard courier services.
  • Expedited Shipping: Where available, expedited shipping may be selected at checkout for an additional fee. This option expedites delivery times and will vary based on the delivery destination.

5. Handling Time

  • Orders containing non-customized products will be processed and dispatched within 1 business day from the date the order is received.
  • Orders containing customized products may take 1-3 business days to process, depending on the level of customization required and the quantity ordered.

Business days are considered to be Monday through Friday, excluding public holidays.

6. Shipping Times

  • Standard Shipping: Standard shipping typically delivers within 2-5 business days to most PIN codes within India. Delivery times may vary depending on the destination, shipping carrier, and external factors such as public holidays or weather conditions.
  • Expedited Shipping: For customers opting for expedited shipping (where available), delivery typically occurs within 1-3 business days, depending on the destination. Please note that expedited shipping availability and charges will be displayed at checkout.

Note: Delivery times are estimates and may be subject to delays beyond our control. We are not responsible for shipping delays caused by third-party couriers, holidays, or natural events.

7. Local Pickup

Local pickup or self-pickup is not available for any orders placed on our website. All products must be shipped to the address provided by the customer at the time of purchase.

8. Tracking Your Order

Once your order has been placed, you will receive an order confirmation email.

  • Upon dispatch, a shipping confirmation email or SMS will be sent to you with tracking details to monitor your shipment.
  • You will receive updates on the status of your order, and the provided tracking number will allow you to track your package with the shipping carrier.

9. Shipping Restrictions

We currently only ship to addresses within India.

  • Some products may have additional shipping restrictions based on size, weight, or other factors.
  • We reserve the right to cancel orders or refuse shipping to addresses where shipping is not feasible or where the destination is deemed non-serviceable by our courier partners. In such cases, the order will be cancelled, and a full refund will be provided.

10. Shipping Address

It is your responsibility to ensure that all shipping details provided at checkout are accurate and complete. This includes:

  • The full name of the recipient.
  • The complete and correct address, including street name, building number, apartment number (if applicable), city, state, and postal PIN code.
  • A valid email address and phone number for the recipient.

Failure to provide accurate and complete information may result in delayed deliveries or additional shipping fees. We are not responsible for any delays, fees, or failures in delivery due to incorrect or incomplete shipping information provided by the customer.

11. Wrong or Incomplete Shipping Address

If the shipping address provided is incorrect or incomplete, we will not be held responsible for any delays or additional shipping fees that may result. In cases where an incorrect or incomplete address causes the shipment to fail:

  • We reserve the right to charge the customer for any additional shipping fees incurred.
  • Refunds or reshipment may not be issued if delivery fails due to an incorrect or incomplete address provided by the customer.

12. Change of Shipping Address

If you wish to change your shipping address, you may do so only if the request is made before the shipping label is printed. To request an address change:

  • Contact us immediately at orders@theolfcandles.in.
  • Once the shipping label is printed or the order is dispatched, changes to the shipping address are no longer possible.

13. Shipping Damage or Loss

If your order arrives damaged or if the shipment is lost, please inform us immediately at orders@theolfcandles.in.

  • In the case of damage, please provide photographic or video evidence of the condition of the package as it arrived, including any damage to the product or packaging.
  • Based on the provided evidence, we will arrange for a refund or replacement of the damaged or lost items.

14. Returns

We will accept returns under the following conditions:

  • Free Returns for Wrong or Damaged Products: If you receive the wrong product or a damaged product, we will arrange for return shipping at no cost to you. You will be eligible for a refund or replacement as outlined in our Refund and Returns Policy.
  • Voluntary Returns for Correct Products: If you wish to return a product that was correctly delivered and in good condition, return shipping costs may be charged to the customer. We will arrange for the return shipping on your behalf, and the actual shipping cost may be deducted from your refund.

15. International Shipping

We do not offer international shipping at this time. Orders can only be delivered to addresses within India.

16. Refunds and Returns

Refunds and returns will be processed as per our Refund and Returns Policy. For more details, please refer to our Refund and Returns Policy page.

17. Privacy

Your personal data, including shipping information, is used solely for processing your order and ensuring delivery. We share this information with our shipping partners for the purpose of fulfilling your order. For more information on how your data is used and protected, please refer to our Privacy Policy.

18. Force Majeure

We are not liable for delays in shipping or delivery caused by events beyond our control, including but not limited to natural disasters, pandemics, strikes, governmental actions, or any other force majeure event. In such cases, we will make every effort to notify you and minimize any inconvenience caused.

19. General Provisions

  • Non-Transferable Rights: Your rights under this policy are non-transferable. Any attempt to assign your rights under this policy without our prior written consent will be void.
  • Amendments: We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting to the website.
  • Severability: If any provision of this policy is found to be unenforceable, the remainder of the policy shall continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of this policy shall not be deemed a waiver of such right or provision.

20. Contact Us

For any questions, concerns, or further assistance regarding this Shipping Policy, please contact us:

Email: orders@theolfcandles.in
Website: https://www.theolfcandles.in
Address: Booth No. 115, 119 Old and 120 New, Ward No. 8, Clive House, Rastraguru Avenue, Opp. Shishu Udyan Children’s Park, Nager Bazar, Kolkata, West Bengal

We aim to respond to all inquiries within 2-3 business days.

This Shipping Policy is designed to ensure clarity and transparency around the shipping process for all customers. We recommend reviewing this policy carefully before placing your order.

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